At Buy Inverter, we understand that trust forms the foundation of every customer relationship. When you share personal information with us—your name, phone number, address, or payment details—you’re trusting us to handle that data responsibly. This privacy policy explains exactly how we collect, use, protect, and respect your information.

We’ve written this policy in straightforward language because we believe transparency shouldn’t hide behind legal jargon. Every customer deserves to understand what happens to their data, and we’re committed to making that clear.

Information We Collect

Understanding what information we gather helps you make informed decisions about engaging with Buy Inverter. Here’s exactly what we collect and why:

Information You Provide Directly

When You Browse Our Website:

• IP address (for security and analytics)
• Browser type and version
• Pages visited and time spent
• Referring website (how you found us)
• Device information (desktop, mobile, tablet)
• Geographic location (city/region level, not precise GPS)
  
  

When You Contact Us:

• Name and contact preferences
• Email address
• Phone number
• Message content
• Preferred communication method
• Your stated concerns or questions
  
  

When You Use Our Load Calculator:

• Appliance selections and quantities
• Calculated power requirements
• Browser session data (to maintain calculator state)
  
  

Note: Calculator data isn’t permanently stored unless you choose to submit it for a consultation.

When You Request a Quotation:

• Full name
• Complete delivery address
• Phone number
• Email address
• Specific product interest
• Quantity requirements
• Any special requests or concerns
  
  

When You Make a Purchase:

• All quotation information above, plus:
• Payment method details (processed securely through payment gateways—we don’t store complete credit card numbers)
• Billing address if different from delivery address
• Purchase history and order details
• Product serial numbers for warranty tracking
  
  

When You Engage Support Services:

• Previous purchase details
• Technical issue descriptions
• Troubleshooting steps taken
• Photos or videos of installations (if you provide them)
• Service history and warranty status
  
  

Information Collected Automatically

Cookies and Similar Technologies:

We use cookies—small text files stored on your device—to improve your experience. Cookies help us:

• Remember your preferences and calculator inputs during sessions
• Recognize returning visitors
• Analyze website usage patterns
• Improve website performance and speed
• Provide relevant product recommendations
  
  

Types of Cookies We Use:

Essential Cookies: Necessary for basic website functionality. These can’t be disabled without breaking site features.

Performance Cookies: Help us understand how visitors interact with our site, which pages are most useful, and where improvements are needed.

Functional Cookies: Remember your preferences, language choices, and previously entered information.

Targeting Cookies: May be used for relevant advertising (if you’ve consented). We work only with reputable advertising partners who respect privacy standards.

Cookie Control:

You control cookie acceptance through your browser settings. However, blocking all cookies may limit website functionality—for example, our load calculator requires cookies to maintain your inputs.

Analytics Tools:

We use analytics services (like Google Analytics) to understand traffic patterns and visitor behavior. These tools collect anonymized data about:

• Page views and navigation paths
• Time spent on different pages
• Bounce rates and exit pages
• Geographic distribution of visitors
• Device and browser statistics

Analytics help us improve our website and serve you better. Analytics providers have their own privacy policies governing data use.

How We Use Your Information

Collecting data serves specific purposes. Here’s exactly how we use the information you provide:

Order Fulfillment

Your purchase information enables us to:

• Process and confirm your order
• Arrange product delivery to your specified address
• Track shipment status and provide updates
• Coordinate with logistics partners
• Manage inventory and prevent stockouts
• Generate invoices and receipts
  
  

Customer Communication

We use your contact details to:

• Respond to inquiries and questions
• Provide product quotations
• Send order confirmations and updates
• Share delivery tracking information
• Request feedback on purchases and services
• Address concerns or complaints
• Provide technical support and troubleshooting
  
  

Product and Service Improvement

Aggregate data (never individual information) helps us:

• Understand which products customers prefer
• Identify common technical questions for FAQ development
• Improve website navigation and user experience
• Develop educational content addressing common needs
• Make informed inventory decisions
  
  

Legal Compliance

We may use information to:

• Comply with Pakistani laws and regulations
• Respond to valid legal requests
• Enforce our terms and conditions
• Protect against fraud or security threats
• Establish, exercise, or defend legal rights
  
  

Marketing Communications (With Your Consent)

If you opt in, we may send:

• New product announcements
• Special offers and promotions
• Educational content about inverter technology
• Tips for optimizing your power backup system
• Company news and updates

Important: Marketing communications are always optional. You can opt out anytime through unsubscribe links in emails or by contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Period.

However, we do share limited information with specific third parties essential to our operations:

Service Providers

Logistics Partners: We share your name, phone number, and delivery address with courier services to deliver your orders. These partners are contractually obligated to use information only for delivery purposes.

Payment Processors: Financial transaction information passes through secure payment gateways. We don’t store complete credit card numbers—payment processors handle this securely according to industry standards (PCI DSS compliance).

Technical Service Providers: Website hosting, email services, and customer relationship management systems require access to certain data to function. These providers operate under strict confidentiality agreements.

Legal Requirements

We may disclose information when legally required:

• In response to valid court orders or subpoenas
• To comply with applicable laws and regulations
• To protect Buy Inverter’s legal rights
• To prevent fraud or security threats
• To protect customer safety in emergencies
  
  

Business Transfers

In the unlikely event of a merger, acquisition, or sale of business assets, customer information may transfer to the acquiring entity. Any such transfer would require the new owner to honor existing privacy commitments.

With Your Explicit Consent

Beyond the above scenarios, we’ll never share your information without asking for and receiving your specific consent.

Data Security Measures

Protecting your information isn’t just policy—it’s practice. We implement multiple security layers:

Technical Safeguards

Encryption: All data transmitted between your browser and our servers uses SSL/TLS encryption (the “https” you see in your browser’s address bar). This prevents interception of information during transmission.

Secure Storage: Personal information is stored on secure servers with restricted access. Only authorized personnel with legitimate business needs can access customer data.

Regular Security Audits: We conduct periodic security assessments to identify and address vulnerabilities before they can be exploited.

Firewalls and Intrusion Detection: Network-level security systems monitor for and block unauthorized access attempts.

Organizational Safeguards

Access Controls: Staff members receive minimum necessary access—customer service representatives see contact information but can’t access payment data; accounting staff see transaction information but can’t view technical support histories unless required.

Staff Training: All employees handling customer data receive privacy and security training. They understand their responsibilities and the serious consequences of data breaches.

Confidentiality Agreements: Every team member signs confidentiality agreements prohibiting unauthorized disclosure of customer information.

Secure Disposal: When information is no longer needed, we securely delete or destroy it according to established protocols.

Payment Security

We never store complete credit card numbers. Payment processing happens through PCI DSS compliant payment gateways that specialize in secure financial transactions. Your sensitive payment information never touches our servers.

Limitations of Security

While we implement strong protections, no system achieves perfect security. Internet transmission involves inherent risks. We do our best to protect your information but cannot guarantee absolute security. You also play a role—use strong passwords, don’t share login credentials, and contact us immediately if you suspect unauthorized access to your account.

Your Privacy Rights

You control your personal information. Here’s what you can do:

Access Your Information

You have the right to request copies of personal information we hold about you. Contact us at info@jahasoft.pk with your request, and we’ll provide this information within a reasonable timeframe (typically 30 days).

Correct Inaccurate Information

If we have incorrect information about you, request corrections. We’ll update our records promptly. You can update most information yourself through your account or by contacting customer support.

Request Deletion

You can request deletion of your personal information, subject to certain limitations:

• We must retain transaction records for accounting and tax purposes (typically 7 years)
• Warranty information must remain on file throughout warranty periods
• Legal requirements may prevent deletion of certain records

We’ll delete everything we legally can upon request.

Opt Out of Marketing

Don’t want promotional emails? Every marketing message includes an unsubscribe link. Click it, and you’re removed from marketing lists immediately. You’ll still receive transactional emails (order confirmations, delivery updates) necessary for our business relationship.

Object to Processing

If you believe we’re using your information in ways you didn’t expect or agree to, contact us. We’ll review the situation and adjust our practices if your concerns are valid.

Data Portability

Upon request, we’ll provide your personal information in a structured, commonly used format that you can transfer to another service provider.

Children’s Privacy

Buy Inverter doesn’t knowingly collect information from children under 18. Our products and services target adults. If we discover we’ve inadvertently collected information from a minor, we’ll delete it promptly.

Parents or guardians who believe their child has provided us with information should contact us immediately at info@jahasoft.pk.

International Data Transfers

We primarily serve customers in Pakistan, and our servers are located in Pakistan or data centers serving the region. If your information needs to transfer internationally (for example, when using cloud services with global infrastructure), we ensure appropriate safeguards protect your data according to applicable standards.

Data Retention

We retain information only as long as necessary for its intended purposes:

Transaction Records: Maintained for 7 years for accounting, tax compliance, and legal requirements

Warranty Information: Kept throughout the warranty period plus one year for potential late claims

Marketing Preferences: Stored until you unsubscribe or request deletion

Website Analytics: Anonymized data retained indefinitely for trend analysis

Support Communications: Maintained while potentially relevant to ongoing customer relationships

Inactive Accounts: Information from accounts inactive for over 3 years may be archived or deleted unless legal requirements mandate retention

Third-Party Websites

Our website may link to manufacturers’ sites, technical resources, or partner services. We don’t control these external sites and aren’t responsible for their privacy practices. Their privacy policies govern information you provide to them.

Before sharing personal information with any third party, review their privacy policy to understand their practices.

Changes to This Privacy Policy

Privacy practices evolve with technology and legal requirements. We may update this policy periodically. Material changes will be announced through:

• Updated “Last Updated” date at the top of this policy
• Notice on our website homepage
• Email notification to customers who’ve opted in for communications

Continued use of our website or services after policy updates constitutes acceptance of the revised terms. Significant changes affecting how we use your information will be clearly highlighted.

California Privacy Rights (If Applicable)

While we primarily serve Pakistani customers, California residents visiting our site have specific rights under CCPA. If you’re a California resident:

• You can request disclosure of information collected about you
• You can request deletion of personal information (subject to legal exceptions)
• You won’t receive discriminatory treatment for exercising privacy rights

Contact info@jahasoft.pk to exercise these rights.

European Privacy Rights (If Applicable)

European visitors have rights under GDPR, including:

• Right to access personal data
• Right to rectification of inaccurate data
• Right to erasure (“right to be forgotten”)
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making

Contact info@jahasoft.pk to exercise GDPR rights.

Contact Information for Privacy Matters

Questions, concerns, or requests regarding your privacy and personal information?

Email: info@jahasoft.pk
Phone: 0318-8005200
Subject Line: Privacy Inquiry (for email)

We respond to privacy inquiries within 72 hours and resolve most requests within 30 days.

Complaints and Disputes

If you believe we’ve mishandled your personal information or violated this privacy policy:

1. Contact Us First: Email info@jahasoft.pk with detailed concerns. Most issues resolve through direct communication.
2. Escalation: If our response doesn’t satisfy your concerns, request escalation to senior management.
3. Regulatory Authorities: You may have the right to lodge complaints with relevant data protection authorities in your jurisdiction.

We take privacy concerns seriously and work diligently to address legitimate issues promptly and fairly.

Our Privacy Philosophy

This policy outlines legal requirements and technical details, but our privacy commitment comes from simple principles:

• Respect: Your information belongs to you. We’re temporary custodians, not owners.
• Transparency: You deserve to know what happens to your data.
• Security: Protecting your information is our responsibility.
• Control: You decide how we use your information.
• Accountability: We’re responsible for our privacy practices and any failures.

These principles guide every decision we make about customer data.

Consent

By using Buy Inverter, you consent to this privacy policy and our data handling practices as described. If you don’t agree with these practices, please don’t use our website or services.

You can withdraw consent for non-essential uses (like marketing) anytime without affecting your ability to purchase products or access customer support.

Final Thoughts

Privacy isn’t just compliance—it’s respect. When you trust us with your information, you’re trusting us with your ability to receive deliveries, communicate with support, and conduct business. We take that trust seriously.

This policy aims to be comprehensive yet comprehensible. If anything is unclear or if you have questions, please ask. We’re happy to explain our practices in plain language.

Thank you for choosing Buy Inverter and trusting us with your information.

For all privacy-related inquiries:
Email: info@jahasoft.pk
Phone: 0318-8005200