Contact Us

Getting in touch with BuyInverter.net is easy, and getting real help is even easier. Whether you’re exploring options, ready to purchase, or need support for an existing inverter, our team stands ready to assist you every step of the way.

Why Contact Us?

Before we share how to reach us, let’s talk about why reaching out makes sense—even if you’re just browsing.

Expert Guidance, Zero Pressure

Unlike typical sales environments where you’re pushed toward the most expensive option, our consultation approach focuses on finding what actually works for your situation. Tell us about your power needs, budget constraints, and future plans, and we’ll recommend solutions that make sense—even if that means suggesting our smaller, more affordable model or advising you to wait for a better time to invest.

Honest Answers to Technical Questions

Inverter technology involves complex electrical concepts: pure sine wave versus modified sine wave, VA ratings versus watt ratings, battery compatibility, solar integration possibilities. Our technical team translates this jargon into plain language. Ask us anything, and we’ll explain it clearly without making you feel uninformed.

Real-Time Problem Solving

Already own a Buy Inverter product and experiencing issues? Our support team can troubleshoot over the phone, guide you through basic fixes, or arrange warranty service if needed. Power problems don’t wait for business hours, so neither do we.

Customized Quotations

Standard pricing is available on our website, but your situation might warrant customized solutions—bulk orders for commercial properties, bundled packages for new construction, special configurations for specific industries. Contact us for tailored quotations that address your unique requirements.

Our Contact Channels

We’ve made ourselves accessible through multiple channels because different people prefer different communication methods.

Phone Support: 0318-8005200

Best For: Urgent inquiries, technical troubleshooting, immediate assistance

Available: 24 hours a day, 7 days a week

What to Expect: You’ll speak with a trained support specialist who can access your customer history (if you’ve purchased from us before), answer technical questions, provide quotations, or escalate complex issues to senior technical staff.

Pro Tip: Have your load requirements ready when calling for product recommendations. If you’ve already calculated your power needs using our website calculator, mention those figures—it speeds up the consultation process significantly.

Average Wait Time: Under 2 minutes during standard hours (9 AM – 9 PM), under 5 minutes during off-hours

Our phone support team handles:

Product specifications and comparisons
Price quotations and availability checks
Order status tracking
Technical troubleshooting
Warranty claim initiation
Installation guidance
General inquiries

WhatsApp: 0318-8005200

Best For: Quick questions, sharing photos of installation setups, non-urgent inquiries

Available: 24/7 with response times under 30 minutes during peak hours

What to Expect: Text-based conversations with support staff who can view images, send product brochures, share video demonstrations, and provide detailed written explanations.

Why Choose WhatsApp:

Send photos of your electrical panel or installation space for assessment
Receive and review product specifications at your convenience
Keep conversation history for future reference
Share your location for delivery time estimates

Our WhatsApp team can:

Answer pre-purchase questions
Provide installation diagrams
Share user manuals and guides
Schedule callback appointments
Send payment details and order confirmations
Offer troubleshooting support with visual aids

Email: info@jahasoft.pk

Best For: Detailed inquiries, partnership proposals, sponsorship requests, bulk orders, formal communications

Response Time: Within 12 hours for standard inquiries, within 4 hours for urgent matters

What to Expect: Comprehensive written responses from specialists who take time to address all aspects of your inquiry.

When to Email:

Requesting detailed technical specifications
Seeking bulk purchase quotations for businesses or institutions
Proposing partnership or collaboration opportunities
Submitting sponsorship requests
Asking complex questions requiring thorough explanations
Requesting invoice copies or warranty documentation
Providing feedback or suggestions

Email Best Practices: Include relevant details: your location, specific product interest, timeline, budget range (if comfortable sharing), and any special requirements. The more context you provide, the more accurately we can respond.

Visit Our Locations

While we primarily operate online for broader accessibility, we maintain physical presence in Pakistan’s major cities for customers who prefer face-to-face consultations.

Lahore Office

Address: [Available upon request – contact us for exact location] Hours: Monday – Saturday, 10 AM – 7 PM Closed: Sundays and public holidays Services Available: Product demonstrations, technical consultations, warranty service drop-off, payment collection

Karachi Office

Islamabad Office

Quetta Office

Important Note: We strongly recommend calling ahead before visiting any location to ensure the specific team member or service you need is available. This saves you time and ensures you receive the attention you deserve.

Social Media Presence

While we maintain social media accounts for updates and announcements, we recommend using direct contact channels (phone, WhatsApp, email) for purchase inquiries and support requests. Social media messages often experience delays due to platform notification issues.

Common Reasons People Contact Us

Understanding why others reach out might help you determine if contacting us would be valuable for your situation.

Pre-Purchase Consultations

“I’m not sure which inverter size I need.”

This is our most common inquiry. Our load calculator provides estimates, but personalized consultation ensures accuracy. We’ll ask about your typical usage patterns, which appliances you prioritize during outages, and your budget constraints to recommend the perfect fit.

“What’s the difference between your two models?”

The Hybrid Smart Core 1.2KVA suits most homes with basic load requirements—a few lights, fans, LED TV, and a refrigerator. The Industrial Titan 5KVA handles heavy commercial loads, three-phase power, and equipment with high startup currents. We’ll explain which suits your needs.

“Can I add solar panels later?”

Both our models include MPPT solar charging controllers, making future solar integration seamless. We’ll explain the process, costs, and potential electricity savings to help you plan ahead.

“Do you offer installation services?”

We don’t directly provide installation but maintain relationships with certified electricians in major cities. We’ll connect you with verified professionals who know our products well.

Order and Delivery Inquiries

“How long does delivery take to my city?”

Delivery times vary by location. Lahore, Karachi, Islamabad receive deliveries within 2-4 business days. Other major cities take 4-7 days. Remote areas may require 7-10 days. Contact us with your exact location for precise estimates.

“Can I track my order?”

Absolutely. Once shipped, you’ll receive tracking information via SMS and email. You can also call or WhatsApp us anytime for real-time updates.

“What if the inverter arrives damaged?”

We package carefully, but transport accidents happen. If your inverter arrives with any damage, refuse delivery and contact us immediately. We’ll arrange replacement at no cost to you.

Technical Support

“My inverter isn’t charging the battery.”

This common issue often has simple solutions—loose connections, incorrect settings, or battery issues. Our support team will guide you through systematic troubleshooting over the phone.

“The inverter keeps beeping.”

Different beep patterns indicate different conditions—overload, low battery, fault conditions. Describe the beeping pattern, and we’ll explain what it means and how to address it.

“How do I switch to solar input?”

Our hybrid models make this straightforward, but first-time users appreciate guidance. We’ll walk you through the process step by step.

“The backup time is less than expected.”

Several factors affect backup time—battery age, load calculations, ambient temperature. We’ll help identify the cause and suggest solutions.

Warranty and Service

“How do I make a warranty claim?”

Contact us via any channel. We’ll ask for your purchase details and issue description. For valid warranty claims, we’ll arrange service or replacement based on the specific situation.

“Where can I get my inverter serviced?”

We’ll direct you to authorized service centers in your area or arrange for pickup if you’re in a major city.

“My warranty is expiring soon. Can I extend it?”

We offer extended warranty options for select models. Contact us before your warranty expires to explore available extensions.

Business and Bulk Inquiries

“I need inverters for a 10-unit apartment building.”

Bulk purchases receive special pricing and dedicated support. Email info@jahasoft.pk with your requirements, and we’ll prepare a comprehensive proposal.

“Can you customize specifications for industrial use?”

While we primarily stock standard models, we can discuss special orders for unique industrial requirements. Share your specifications, and we’ll explore possibilities with our manufacturers.

“I’m a contractor. Do you offer trade discounts?”

Yes, we work with contractors, builders, and developers. Registered trade partners receive preferential pricing and priority service. Contact us to discuss partnership terms.

Partnership and Sponsorship

“I’d like to become a distributor.”

We’re selectively expanding our distribution network. Email info@jahasoft.pk with details about your business, location, and experience in the electrical equipment sector.

“Can BuyInverter.net sponsor our event/project?”

We consider sponsorship opportunities aligned with our mission of empowering communities through reliable power access. Email info@jahasoft.pk with your proposal, including event details, audience demographics, and sponsorship benefits.

“I represent a manufacturer interested in partnership.”

We’re always open to exploring relationships with quality manufacturers who share our standards. Email info@jahasoft.pk with your company profile and product information.

What Happens After You Contact Us?

Transparency matters, so here’s exactly what to expect after reaching out:

Immediate Response Protocol

Within Minutes: Acknowledgment of your contact (automated for WhatsApp/email, immediate for phone calls)

Within 30 Minutes: Human response to WhatsApp messages during business hours

Within 12 Hours: Comprehensive email responses

Within 24 Hours: Follow-up on complex inquiries requiring research or specialist consultation

Information Gathering

We’ll ask relevant questions to understand your needs:

Your location (for delivery estimates)
Current power backup situation (if any)
Typical load requirements
Budget considerations
Timeline for purchase
Special requirements or constraints

This isn’t interrogation—it’s consultation. Each question helps us provide more accurate recommendations.

Recommendation and Quotation

Based on your input, we’ll suggest specific solutions with:

Product specifications explained in simple terms
Pricing breakdown (unit cost, delivery charges, any applicable taxes)
Estimated delivery timeline
Payment options
Installation guidance (if needed)
Answers to any questions you have

No-Pressure Follow-Up

If you’re not ready to purchase immediately, that’s completely fine. We’ll:

Send you a written quotation for your records
Offer to answer additional questions as they arise
Provide our direct contact information for when you’re ready
Respect your decision-making timeline

We don’t do aggressive sales calls or pressure tactics. Your contact information stays private—no spam, no unwanted promotions.

Tips for Effective Communication

To get the fastest, most accurate help:

Be Specific: Instead of “I need an inverter,” try “I need backup for 3 fans, 5 LED bulbs, one refrigerator, and a LED TV during load-shedding in Faisalabad.”

Share Context: Mention if you’re planning future additions (like solar panels), have space constraints, or specific budget limits.

Ask Questions: No question is too basic or too complex. We’d rather explain something you already know than leave you confused.

Provide Details: For troubleshooting, describe symptoms precisely. “The inverter beeps three times every five minutes” is more helpful than “The inverter makes noise.”

Keep Documentation Handy: Have your invoice number, purchase date, and serial number ready for faster service.

Our Response Time Commitments

We hold ourselves to specific response standards:

Phone calls: Answered within 3 rings during business hours
WhatsApp: Responded to within 30 minutes (business hours)
Email: Replied to within 12 hours
Complex technical queries: Addressed within 24 hours
Warranty claims: Acknowledged within 12 hours, processed within 3-5 business days

If we miss these targets, we apologize upfront and work harder to meet them consistently.

Special Accessibility Support

We recognize that some customers may need additional assistance:

Language Support: While English and Urdu are our primary languages, we can arrange support in Punjabi, Sindhi, Pashto, and Balochi if you’re more comfortable in those languages. Mention your preference when contacting us.

Hearing Impaired Customers: WhatsApp and email provide excellent alternatives to phone calls. Our visual troubleshooting guides help address common issues without verbal communication.

Remote Area Customers: Even if you’re far from major cities, we provide the same quality support. Delivery might take longer, but consultation and service remain equally prioritized.

Feedback and Complaints

Your experience matters to us—both positive and negative feedback helps us improve.

For Compliments: We love hearing when we’ve exceeded expectations! Share your experience via any contact channel or leave a review.

For Complaints: We take concerns seriously. Contact us directly rather than leaving online reviews without giving us a chance to address the issue. Most problems have solutions when we work together.

For Suggestions: Your ideas for better products, improved services, or enhanced customer experience are valuable. Email info@jahasoft.pk with suggestions anytime.

Emergency Support

Power emergencies don’t follow schedules. Our 24/7 support line (0318-8005200) remains operational for:

Critical inverter failures during emergencies
Safety concerns related to electrical issues
Urgent troubleshooting needs
Time-sensitive order tracking

Final Thoughts

At Buy Inverter, “Contact Us” isn’t just a webpage—it’s a promise. A promise that real people will listen to your needs, answer your questions honestly, and help you find solutions that work. Whether you’re ready to buy today, researching options for next month, or simply exploring possibilities, we’re here.

Reach out through whichever channel feels most comfortable. Ask anything. Share your concerns. Explore your options. That’s what we’re here for.

Contact Information Summary:

Phone/WhatsApp: 0318-8005200 (24/7)
Email: info@jahasoft.pk
Locations: Lahore, Karachi, Islamabad, Quetta

We look forward to hearing from you and helping you conquer load-shedding once and for all.